Last updated: April 17, 2026

1. Overview

This Refund Policy explains when refunds may be available for purchases made through our website. By placing an order, you agree to the terms below.

2. Eligibility for Refunds

Refunds may be considered in the following situations:

• Duplicate payments for the same service.
• Accidental overpayments.
• Service not delivered as described due to an issue on our side (after we have had a reasonable opportunity to investigate and fix it).

Refunds are not guaranteed and are assessed on a case-by-case basis.

3. Non-Refundable Items

The following are typically non-refundable:

• Domain name registrations, renewals, and transfers (once submitted to the registry).
• Setup fees and one-time administrative fees (where applicable).
• Third-party licenses or services that cannot be reversed or refunded by the provider.
• Services that have already been used substantially or delivered in full.

4. Refund Window

If a refund is available for an eligible service, requests must be submitted within 14 days of the original purchase date, unless otherwise stated on the product page or invoice.

5. How to Request a Refund

To request a refund, please open a support ticket from your client area and include:

• Your invoice number
• The service(s) you are requesting a refund for
• A brief reason for the request

6. Processing Time

If approved, refunds are typically processed within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear.

7. Chargebacks

If you initiate a chargeback or payment dispute without contacting us first, your account and services may be suspended while the dispute is investigated. We strongly encourage contacting support to resolve issues quickly.

8. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page.